How to Resume an Unfinished Payment

When you buy a plan or pay via QRIS, the order stays in awaiting payment status until we receive the funds. QRIS codes expire a few minutes after creation — if you did not get to pay, the order is pending and the plan is not active yet. The good news: resuming is easy.

Open the payment page

Check the reminder email from Clincoo and click Continue Payment, or open the in-app notification and tap the reminder message. You can also go to the Subscriptions page at app.clincoo.buzz and pick the same plan.

Recreate the order

The old QRIS code has expired, so simply repeat the payment confirmation on the checkout page — the system generates a fresh QRIS code automatically. Scan it with your payment app or mobile banking, then complete the payment before it expires.

Already paid? Do nothing

If you actually did pay, ignore the reminder email. Your plan or balance activates automatically once the payment is confirmed — usually within minutes. You can verify the status on the Subscriptions page.

Still having trouble after paying, and the plan is not active after more than an hour? Reach us through the Help Center and include the order number from the email.